Privacy Policy

Last Updated: December 2025

This Privacy Policy explains how Acorre.com (“Acorre”, “we”, “our”, “us”) collects, uses, stores, and protects your personal information when you access our website, merchant tools, AI chatbot, or any related services.

By using Acorre, you agree to the practices described in this Privacy Policy.

1. Information We Collect

1.1. Information You Provide

When creating an account (buyer or merchant):

  • Name
  • Email address
  • Phone number
  • Billing and shipping addresses
  • Business details (for merchants)
  • Password (encrypted)

When completing purchases:

  • Order details
  • Payment details (handled by third parties)
  • Transaction history

When interacting with the AI chatbot:

  • Messages you send
  • Product preferences
  • Search queries
  • Uploaded content if applicable

(AI messages are used to deliver product recommendations and platform functionality.)

When contacting support:

  • Communication logs
  • Attachments or screenshots
  • Additional information you choose to provide

2. Information We Automatically Collect

When you use Acorre, we may collect:

  • IP address
  • Device information
  • Browser type
  • Cookies and session data
  • Activity logs
  • Referring URLs
  • Pages visited and time spent
  • AI chat usage analytics

3. Information Collected About Merchants (Tenants)

If you register as a merchant, we also collect:

  • Store name and branding info
  • Product listings and media
  • Inventory details
  • Pricing and order data
  • KYC verification data (processed by third-party providers, not stored by Acorre)

4. Payment Information

Acorre does not store or process payment card data. All payments are handled securely by third-party providers such as:

  • Stripe
  • PayPal

These providers store your financial information according to their own privacy policies.

5. How We Use Your Information

We use your information to:

  • Create and manage accounts (buyer and merchant)
  • Process orders and send notifications
  • Provide AI-based product recommendations
  • Improve platform navigation and search results
  • Personalize user experiences
  • Provide merchant dashboards and selling tools
  • Prevent fraud and enforce platform security
  • Comply with legal and regulatory requirements
  • Facilitate customer support

6. AI Chatbot Data Usage

When you use the Acorre AI assistant, we may process:

  • Chat messages
  • Query history
  • Product-related requests
  • Interaction patterns

This data is used to:

  • Generate responses
  • Improve AI performance
  • Recommend relevant products
  • Detect abuse or misuse

We do not use chatbot conversations for external marketing, selling data, or training unrelated models.

7. Sharing Your Information

We may share your information with:

  • Merchants (only when you purchase from them)
  • Payment providers (Stripe, PayPal)
  • KYC providers (for merchant verification)
  • AI infrastructure providers (to process chat interactions)
  • Hosting partners and technical vendors
  • Legal authorities, when required

Acorre does not sell personal information to third parties.

8. Cookies & Tracking Technologies

We use cookies and similar technologies for:

  • Authentication
  • Session management
  • Cart functionality
  • Analytics and performance
  • AI personalization

You may disable cookies in your browser, but some features may not function properly.

9. Data Retention

We retain information only as long as needed for:

  • Account management
  • Order history
  • Legal obligations
  • Security and fraud prevention

You may request deletion of your data at any time.

10. Data Security

We use industry-standard security measures to protect your data, including:

  • SSL encryption
  • Secure API communication
  • Token-based authentication (JWT)
  • Access controls
  • Regular audits

No method of transmission is 100% secure, but we take all reasonable steps to safeguard your information.

11. Your Rights

Depending on your jurisdiction, you may:

  • Access your personal data
  • Request correction or deletion
  • Request export of your data
  • Withdraw consent
  • Object to certain processing

To exercise these rights, contact:
📧 [email protected]

12. Accounts Managed by Tenant Websites

If you use the AI chatbot embedded on a merchant’s external website:

  • Your login is securely managed through Acorre
  • Your data remains under Acorre’s privacy framework
  • Merchant websites receive only the data necessary for fulfilling your orders

13. Third-Party Links

Acorre may contain links to external sites. We are not responsible for the privacy practices of third-party websites.

14. Children’s Privacy

Acorre does not knowingly collect data from minors under 13 years of age. Parents may contact us if they believe a child has used the platform without permission.

15. Policy Updates

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date. Continued use of Acorre constitutes acceptance of the revised policy.

16. Contact Us

For questions or concerns about this Privacy Policy, please contact us at:
📧 [email protected]